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Service Provider Tools

Begin by reviewing the link just above called "Inclusion/Exclusion Policy" to determine if your organization/agency/business fits the eligibility criteria. The "Inclusion/Exclusion Policy" has been formulated to meet the federal guidelines that govern the licensing and use of the 2-1-1 system.

Once you have reviewed this policy and you wish to proceed then complete the Inclusion/Exclusion form and submit as instructed. After we receive and review your request for confirmation of eligibility, you will be sent information concerning your eligibility status via email (preferred) or regular mail. If accepted for entry into the database, intake forms and instructions will be included in the correspondence that need to be completed for us to enter your agency into the database.

If your organization is in the 2-1-1 Monterey County Community Resource Directory, you may send us update information. We will review your information and edit your records in our directory. You must have a user name and password to access your organization's information on our site. Click here to request a user name and password.

Service Provider Login

Registered service providers click here to update your information.

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The AIRS/211 LA County Taxonomy is reproduced with permission from 211 LA County.

Helpful Search Hints

Service

Search using the Service tool when you know one or more of the words in a service term. For example, searching with the words rent and assistance will help you find the service term rent payment assistance. Please note that this search tool does require some familiarity with taxonomy terms and can be challenging for some users. If you are searching our database for the first time, you may find it helpful to browse by category first.

To learn more about taxonomy terms, please visit the Airs Taxonomy website. http://www.211taxonomy.org/search/keyword


Agency/Program Name

Search using Agency/Program Name when you know one or more of the words in a service provider name or program name. For example, search with the words red and cross to find American Red Cross locations and see what services are offered.


Not finding what you want?

If you don’t find any matching results, change the drop down list from Any Word to Partial Word. This is the least restrictive search. Try using category search to locate your desired service from most general terms to the specific. For instance, Youth Counseling would be under the large category of Mental Health and Counseling Services.

Finding too much on the results list? If there are too many results matching the word you used for searching, try the following to see fewer matches: Use more words for searching. For example, search with the three words bill payment assistance instead of just the word assistance. Another example is to search with the words abuse counseling or abuse prevention instead of just abuse. Change the drop down list from Any Word (least restrictive) to All Words or Exact Phrase (most restrictive).


If you limited your search by ZIP Code or town, delete the limits.

If you would like personal assistance from trained referral specialist, dial 2-1-1.

We're here to help 24 hours a day, 7 days a week.

Click here to contact us by email.